3 Proven Ways to Create Customer Loyalty

Having customers loyal to your business is essential to increase the lifetime value of each customer. Having repeat business and referrals sent by word-of-mouth can really increase your revenue. Who doesn’t want more cashflow? In this video you’ll learn 3 ways to create customer loyalty.

Video Transcription

Sunshine: Are your customers loyal?

Crystal: Welcome, For the Love of Business. I’m Crystal.

Sunshine: And I’m Sunshine. Let’s get to it.

Customer loyalty, this feels like a gamechanger.

Crystal: It is. And can be.

Sunshine: So, I mean, how are you defining customer loyalty?

Crystal: Well, I define it as when a company exceeds the expectations of their customers.

Sunshine: Okay. And how do you create this loyalty with your customers?

Crystal: Let’s talk about it. Three proven ways to create customer loyalty. Number one, the little extras. So, for example, maybe you spend a little bit more time with your service every once in a way with them. Or maybe if you are selling in a product, you through in for free a low cost product to create the wow factor.

Number two, personalized service. Really get to know your customers. Their name, maybe the name of their spouse as well. And number three, ask and listen for feedback.

Sunshine: What’s your number one takeaway from today’s video? Leave us a comment. And thanks for watching.

Run Right Business Consulting offers all of our prospective clients a complimentary business coaching session, so that you can actually experience what it is like to be coached, have all of your questions answered, and make an educated decision as to whether coaching is a good investment for you. Find out what we can do for you

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Crystal Shanks

Crystal Shanks, Certified Business Coach and CEO of Run Right Business Consulting, has been coaching business owners and executives around the world to achieve optimum results since 2009. Coach Crystal teaches her clients proven strategies to build thriving businesses and careers. She has worked with thousands of businesses and executives to generate substantial revenues and maximize profits.