Response Time is Crucial For a Business to Thrive

Getting back to clients can sometimes be overwhelming when you don’t have a full answer to their question. Learn what to do in this situation.

Sunshine: How long does it take you to respond to clients, one, two, three days?

Crystal: Welcome to The Love of Business. I’m Crystal.

Sunshine: And I’m Sunshine. Let’s get to it.

So, getting back to clients. You know, I really want them to get back to me as quickly as possible, especially if I’m doing business with them.

Crystal: Why is that?

Sunshine: Instant gratification?

Crystal: Yup.

Sunshine: But I mean, I can wait a little while. But I also, I really like it when people get back to me quickly because I feel taken care of.

Crystal: Yeah, you feel important.

Sunshine: So, what are some other reasons or how long should we wait to get back to clients?

Crystal: Let’s take a look. To start, something that we should all know, is that lack of response time or delayed response time is one of the biggest frustrations every customer faces across every industry. So, let’s talk about what’s reasonable in terms of response time. So, I would recommend that you respond to all business inquiries within one or two businesses. Even if it’s just to say, “Hey, I’m looking into this. I’m researching this. And I’ll get back to you in a couple more days.” This puts the customer at ease. He or she knows that you care and when to expect an answer.

Sunshine: What’s your number one takeaway from today’s video? Leave us a comment and thanks for watching.

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Crystal Shanks

Crystal Shanks, Certified Business Coach and CEO of Run Right Business Consulting, has been coaching business owners and executives around the world to achieve optimum results since 2009. Coach Crystal teaches her clients proven strategies to build thriving businesses and careers. She has worked with thousands of businesses and executives to generate substantial revenues and maximize profits.