Why Reminders Are So Important For Customers (& Service!)

Reminders sometimes can feel like you’re nagging your client. In all reality we need them with how fast paced our lives are these days. More clients will thank you for them than not.

Sunshine: Reminders, do you have a system in place?

Crystal: Welcome to the Love of Business. I’m Crystal.

Sunshine: And I’m Sunshine. Let’s get to it.

Reminder systems. So, like send an email or an automatic email goes out to them to let them know that their appointment is coming up or their product or service will be arriving soon?

Crystal: You got it. So, the real question is, why are reminders so important for our customers?

Sunshine: Well, they’ve got really busy lives, like everyone else. And if something comes up and it’s “ugh”. They might forget everything else that they have on their plate.

Crystal: Yeah. Absolutely. That’s exactly right. And most importantly, the underlying principle is that sending reminders is an elevated customer service tool that makes them feel really taken care of. So, remember we are not selling a service or a product at the end of the day.

Sunshine: It’s relationships, right?

Crystal: Yes. Live time relationships. So, send those reminders.

Sunshine: What’s your number one takeaway from today’s video? Leave us a comment and thanks for watching.

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Crystal Shanks

Crystal Shanks, Certified Business Coach and CEO of Run Right Business Consulting, has been coaching business owners and executives around the world to achieve optimum results since 2009. Coach Crystal teaches her clients proven strategies to build thriving businesses and careers. She has worked with thousands of businesses and executives to generate substantial revenues and maximize profits.